Accessibility 161
Companies and Consultants 192
People 4
Site Checking and Debugging Tools 34
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Style and Design - Authoring, Web Design and Development, Internet, Computers 35
Information Architecture - Knowledge Management, Reference 56
 Adobe - Flash : UsabilityAdobe - Flash : Usability
 Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers.
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AgeLight InstituteAgeLight Institute
 Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users.
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AlertboxAlertbox
 Jakob Nielsen's bi-weekly column on current issues in Web usability, focusing on simple and minimalist design based on real user needs.
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All Things Web: The Usable WebAll Things Web: The Usable Web
 Tips and techniques for building reader-friendly Web pages.
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alt tags - Muddling Throughalt tags - Muddling Through
 Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation."
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AnyBrowser.comAnyBrowser.com
 Web page viewer presents a site as it might be seen by visitors with different browsers.
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Art and the Zen of Web SitesArt and the Zen of Web Sites
 Suggestions and guidelines for putting together a usable and attractive web site.
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BBC NewsBBC News
 Web design 'causes confusion' - Web designers are not on the same wavelength as surfers when it comes to creating sites, says a US study.
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Bohmann UsabilityBohmann Usability
 News weblog covering web usability in Europe.
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Croc O' LyleCroc O' Lyle
 Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business.
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Designing a More Usable WorldDesigning a More Usable World
 Trace Research and Development Center at the University of Wisconsin. Excellent guidelines for universal web design.
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Designing Information-Abundant Web SitesDesigning Information-Abundant Web Sites
 This article is extracted and adapted from Designing the User Interface: Strategies for Effective Human-Computer Interaction 3rd edn., Reading, MA: Addison Wesley (forthcoming). Longman Publishers, Copyright 1998.
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Don't Link to UsDon't Link to Us
 Highlights stupid linking policies by linking to web sites that attempt to impose substantial restrictions on other sites that link to them.
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eShopabilityeShopability
 Provides design and usability information and advice on how to convert browsers into buyers and keep them, analysis and trends. Free fortnightly newsletter.
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Eyetools ResearchEyetools Research
 Greg Edwards on design and content optimization through eyetrack testing: measuring what people read, look at, skip, and ignore on webpages.
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Fifth Conference on the Human Factors and the WebFifth Conference on the Human Factors and the Web
 A forum for sharing information among a community of human factors engineers, designers, and developers who are interested in producing web sites that are more useful and usable. Site contains proceedings of the most recent (3/Jun/1999) conference and archives of all previous conferences.
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Guide to Usability for Software Engineers (GUSE)Guide to Usability for Software Engineers (GUSE)
 Pages collected by the University of Maryland, Masters of Software Engineering. These guidelines will assist software engineers to create effective user interfaces.
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A Heuristic Evaluation of a World Wide Web PrototypeA Heuristic Evaluation of a World Wide Web Prototype
 Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction.
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Hot Text: Web Writing That WorksHot Text: Web Writing That Works
 Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers.
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How to Develop an Effective GUI StandardHow to Develop an Effective GUI Standard
 Eric Schaffer of Human Factors International describes the result of his experiences of working Eric working on over 150 user interface standardization projects. [PDF]
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HTML Authoring ToolsHTML Authoring Tools
 Provides free services to assist web authors who wish to make their information available to the largest audience.
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Human Factors International - Web Usability TipsHuman Factors International - Web Usability Tips
 These tips are provided to help you improve the interaction between humans and computers in your web design.
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IBM DeveloperWorks: Web ArchitectureIBM DeveloperWorks: Web Architecture
 Offering tools needed to understand usability and accessibility issues. Includes materials that can help you create user-centered applications and gain insight into accessibility challenges.
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Internet Brothers: Helpware for the CybercommunityInternet Brothers: Helpware for the Cybercommunity
 Expanding web community by offering free tips and tutorials about HTML and DHTML, graphics editing, site promotion, digital photography, and desktop publishing. Presented often with a touch of humor, and always with examples.
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Java Software Human InterfaceJava Software Human Interface
 Essential information about human interface design and usability for applications and applets written in the Java programming language.
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JavaScript and Web Site UsabilityJavaScript and Web Site Usability
 An Interview with JavaScript Guru, Mr. Danny Goodman on how JavaScript can make a web site easier to use.
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Jef RaskinJef Raskin
 A site by and about Jef Raskin, interactive systems design expert.
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Jeffrey Veen: The Usability of Subscribing to FeedsJeffrey Veen: The Usability of Subscribing to Feeds
 RSS feeds are surprisingly difficult for the average user to use.
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Klariti Guide to Usability and Information ArchitectureKlariti Guide to Usability and Information Architecture
 Directory contains over 500 links, mainly to scholarly articles.
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Lynx FriendlyLynx Friendly
 The key to being Lynx Friendly is to be consciously aware of the HTML which goes into creating a web page and to ensure that those using a non-graphical browser are not ignored.
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Morville, Peter: Building a Synonymous Search IndexMorville, Peter: Building a Synonymous Search Index
 Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.
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Morville, Peter: Virtual Documents: The Challenges of ChunkingMorville, Peter: Virtual Documents: The Challenges of Chunking
 Advice for determining a level of granularity in breaking up documents for online viewing.
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Navigation 101Navigation 101
 A simple, understandable navigation scheme is a critical aspect of site design and has a direct effect on the bottom line.
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Nielsen Norman GroupNielsen Norman Group
 Reports and columns on usability and human interface design by Jakob Nielsen, Don Norman, and Bruce 'Tog' Tognazzini.
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Norman, Don: Human Centred DesignNorman, Don: Human Centred Design
 Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen.
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OpquastOpquast
 A list of best practices intended to improve the quality of on-line services.
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Pointafter.com - 20 Do's and Don'ts of Web UsabilityPointafter.com - 20 Do's and Don'ts of Web Usability
 Tips from George Prociuk.
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Principia Hypertextica: IntroductionPrincipia Hypertextica: Introduction
 A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web.
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Publish.com - Flash and UsabilityPublish.com - Flash and Usability
 Guidelines for usable Flash, By Ilise Benun.
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Readability Of Websites With Various Foreground/Background Color Combinations, Font Types And Word StylesReadability Of Websites With Various Foreground/Background Color Combinations, Font Types And Word Styles
 1997 psychology research project by Alyson L. Hill at Stephen F. Austin State University. Participants scanned simulated websites for a target word; readability was inferred from reaction time.
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Roger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure ThemRoger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure Them
 How to keep web page design from interfering with communication to visitors.
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Rosenfeld, Lou: Is Less Really More?Rosenfeld, Lou: Is Less Really More?
 When it comes to the usability factor of tables of contents, is less really more?
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Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo!Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo!
 Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.
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Schaffer, Eric: How to Develop a Corporate Intranet StandardSchaffer, Eric: How to Develop a Corporate Intranet Standard
 From the consultants of Human Factors International. [PDF]
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Schroeder, Will: Testing Web Sites with Eye-TrackingSchroeder, Will: Testing Web Sites with Eye-Tracking
 Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.
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Scottberkun.comScottberkun.com
 Expert columns on web usability, interaction and web design.
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ShoreWalkerShoreWalker
 Covers every area of site design as well as what not to do. Steers the user away from hype and towards more practical, user-friendly Web design. Based in Australia.
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Some Simple Techniques In Making Your Website AccessibleSome Simple Techniques In Making Your Website Accessible
 Tutorial by Andrew Pae, Technical Coordinator at the ADAPTS Office at Georgia Tech. General design principles plus resources for additional information.
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Something 4 Nothing Web PagesSomething 4 Nothing Web Pages
 Tips for building pages which are visually pleasing, and yet still download quickly and make information easy to access. From Webdeveloper.com.
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Spool, Jared: Hard Evidence from ResearchSpool, Jared: Hard Evidence from Research
 Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted
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Spool, Jared: Web Graphic Design Is Not What You Think, A Usability PerspectiveSpool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective
 "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.
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Starling Access ServicesStarling Access Services
 Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site".
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STC SIG - UsabilitySTC SIG - Usability
 Forum to share information, resources and experiences on issues related to the usability and user-centered design. It is the home of the Usability Special Interest Group of the Society for Technical Communication.
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Stevesdomain.netStevesdomain.net
 Focuses on furthering the education of web related topics, including web design and navigation tips, advice and techniques.
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Szuc, Daniel: Usability in Hong KongSzuc, Daniel: Usability in Hong Kong
 Interview detailing the approach to web usability in Hong Kong.
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TheoryTheory
 A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review.
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100 Things to Do to Make a Better Site100 Things to Do to Make a Better Site
 List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.
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Tognazzini, Bruce: First PrinciplesTognazzini, Bruce: First Principles
 Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.
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Universal UsabilityUniversal Usability
 Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources.
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Usability EngineeringUsability Engineering
 "Designing for Ease Use", Article written by Corporate Solutions Consulting (UK)on usability engineering.
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Usability FirstUsability First
 Diamond Bullet Design offers their experience and knowledge on website and software usability.
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Usability MattersUsability Matters
 From the Usability Matters Group at the Linköping University in Sweden. Their goal is to make computer systems more usable. The 1995 essay "Perspectives on Usability" by Jonas Löwgren is available for download in PDF format.
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Usability Must DieUsability Must Die
 Examines what's wrong with the usability movement, with some humour, and experiences from the coal face of software design.
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Usability Professionals' AssociationUsability Professionals' Association
 The UPA's purpose is to promote usability concepts and techniques worldwide.
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Usability.govUsability.gov
 Provided by the National Cancer Institute. Includes information and resources on making web sites and other user interfaces more useful, usable, and accessible. News and current publications and additional links are provided.
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Usable WebUsable Web
 Collection of links and accompanying information about human factors, user interface issues, and usable design specific to the World Wide Web.
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Usable WebsUsable Webs
 Information on basic web usability principles, including hints on helping search engines find your site. Web usability assessments and content development are available.
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Usefo.comUsefo.com
 Web design resources, Usableword newsletter, and web usability guidelines to make web sites faster, more educational, and usable.
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Useit.comUseit.com
 Jakob Nielsen shares his thoughts on usability.
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Various: WebWord Interviews with the ExpertsVarious: WebWord Interviews with the Experts
 Usability articles written by John S. Rhodes. This page is a good starting point.
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Vaspers the GrateVaspers the Grate
 Insights into web writing, user-focused web design, and web credibility enhancement.
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Vaspers the Grate: Web Credibility DestroyersVaspers the Grate: Web Credibility Destroyers
 List of design issues that pollute an overall impression of trustworthiness and dependability.
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The WDVL: Designing Attractive Web PagesThe WDVL: Designing Attractive Web Pages
 Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them.
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WDVL: Usability Testing in PracticeWDVL: Usability Testing in Practice
 Reveals one company's usability testing practices and procesures.
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Web DevelopmentWeb Development
 A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodology.
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Web Pages That SuckWeb Pages That Suck
 Learn good web page design by looking at bad web pages.
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Web UsabilityWeb Usability
 International Journal of Human-Computer Studies. Special issue of WWW Usability arising from a symposium entitled "The Missing Link: Hypermedia Usability Research and The Web".
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Web Usability ArticlesWeb Usability Articles
 Several years of usability-related articles from Digital Web Magazine.
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Web Usability FindingsWeb Usability Findings
 Compilation of surveys of web usability engineering and test results.
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Webmaster's CornerWebmaster's Corner
 A commentary on web usability, design, and direction aimed at the beginning web developer.
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WebMetric ToolsWebMetric Tools
 Good usability is vital to the success of any web site. This site has downloadable sets of web evaluation tools to assist in analysis of a web page based on numerous usability guidelines. Registration is required (free).
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WebWord Usability ConsultingWebWord Usability Consulting
 Usability and human factors for the Internet. Including book list, expert articles and interviews, and recommended sites.
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Adaptive Path - 90% of All Usability Testing is UselessAdaptive Path - 90% of All Usability Testing is Useless
 Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it." (June, 2004)
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A List Apart - The Perfect 404A List Apart - The Perfect 404
 Ian Lloyd gives strategies for building custom 404 error pages that enhance usability. (January 16, 2004)
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Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox)Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox)
 Sites are getting better at using minimalist design, maintaining archives, and offering services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show. (December, 2003)
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Five Usability Principles For Web DesignFive Usability Principles For Web Design
 Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control. (Publish.com) (August 30, 2003)
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Publish.com - Usability MattersPublish.com - Usability Matters
 Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers." (February 11, 2003)
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CNET.com - Study: Design lacking in e-tail sitesCNET.com - Study: Design lacking in e-tail sites
 The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving. (June 3, 2002)
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CNN.com - Analysis: Web sites are locking out the disabledCNN.com - Analysis: Web sites are locking out the disabled
 Office buildings have wheelchair ramps and TV has closed captioning, but many Web sites are inaccessible to people with disabilities. Things don't have to be that way. (August 7, 2000)
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User-Friendly Web Sites for All Ages, Microsoft PressPassUser-Friendly Web Sites for All Ages, Microsoft PressPass
 Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessible for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is available for download. (May 12, 1999)
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The Scent of InformationThe Scent of Information
 The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information. (May 15, 1998)
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7 Debilitating Diseases of Business Websites7 Debilitating Diseases of Business Websites
 Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998. (February 1, 1998)
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